The login information in the configuration is corrupted. Unable to verify password.


“The login information in the configuration is corrupted” error message appears if you open for the first time without running as administrator and attempt to set a password.


How to Resolve: 

Run the shortcut as Administrator


1. Right-Click on the Portal Interface Config Tool shortcut.

2. Select Properties.

3. Click on the Shortcut Tab.

4. Click on the Advanced button.

5. Select the Run as an administrator checkbox.

6. Click the OK button.

7. Click the Apply button.

8. Click the OK button.


Or, do the following:

1. Right Click on the Portal Config Tool shortcut

2. Select Properties

3. Click on the Compatibility Tab

4. Check the “Run the program as an administrator” checkbox



Notes about the password requirement

  • Set Password Upon Initial Launch
  • Password needs to be 8 Characters, 1 capital letter, 1 special character, 1 number
  • Password will need to be changed every 3 months
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