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Unable to open System Administration or Alarm Monitoring - One or more of the fingerprints such as the hardware key required for use of the following feature was not found on the machine running the license server.

 

Resolution

 

Applies To

Behavior: Error Message displays when trying to open any OnGuard or B.A.S.I.S software. 

Error message displayed:

One or more of the fingerprints such as the hardware key required for use of the following feature was not found on the machine running the license server.

Steps to Correct:

The license has been deactivated. Please do the following to re-activate it:
1. Open License Administration in OnGuard / System Tools
2. Use the username and password to login
3. Click the View button to view the license file
4. Click the Online or phone route. Online if your computer is on the internet. Please use the phone route if the computer is not online or there was an issue reactivating the license using the online method.

Additional Information

This will apply to all versions of OnGuard Software and/or BASIS branded software using a flexnet license. 

 

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