Contact Us



Software Support
To send an email request to technical support for software such as BEST Offline Locks V and G Series Transport, transport tray and configuration Wi-Q, Wi-Q Interface email Software Support.


Electromechanical Support

To send an email on hardware questions for BEST Offline V and G locksets (45HG, 9KG, EXG, 45HBV, 9KBV, EXBV), WiQ locksets (WQX-PG, 9KQ, 45HQ, EXQ, WQX-WAC), locks with wires and/or batteries, electrified switches, ES strikes email Electromechanical Support


Hardware Support

To send email to the mechanical support team for assistance on cylindrical, mortise, tubular, deadbolts, cores, keys, ect, email Mechanical Support


PHI/Door Closers/Stanley Hinges Support

To send email to the exit device and door closer support group regarding PHI APEX, Reliant, Olympian, ARM-A-DOR, D4990 Auto Operators, and Stanley Door Closers D4550, D3550 and 1650 devices, email PHI Exit Device, Door Closer Support Team.


Keystone Software Support

Do you need assistance with Keystone 600 or software that manages your keying system, send those emails to Keystone Support





Customer Service

To send an email to customer service for questions such as pricing and availability, placing an order or questions on an existing order, Customer Service Help


Return Authorization Group

To send an email requesting a RMA or RGA for either replacement or credit, you should email the RGA Credit Group


For Key Cutter Questions

To email a request fregarding your key cutter, please forward your inquiry to

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Limited Warranty on Information: The documents contained on this website are distributed as is, without warranty of any kind, either express or implied, including but not limited to implied warranties for the document’s quality, performance, merchantability, or fitness for any particular purpose. Neither BEST Access Solutions, Inc., nor its dealers or distributors shall be liable to the user or any other person or entity with respect to any liability, loss, nor damage caused or alleged to be caused directly or indirectly by this information.